Refund & Return Agent
Refund and return requests are checked against your policy and order history — approved, declined or escalated with a customer update already written.
Refund & Return Agent
Checks order history against your refund policy, issues or declines, and updates the customer. Exceptions come to you.
Support
The problem
What this agent takes off your plate
Return requests arrive all day and each one needs a policy check, order lookup and a careful reply. Agents copy order numbers between tabs, misapply window rules and either over-refund or leave customers waiting.
- Policy applied consistently on every return request
- Order history and prior refunds checked automatically
- Customer updated with a clear, on-brand reply
- Exceptions routed with context — not a bare ticket
How it works
From request to resolution
The agent reads the return reason, pulls the full order and customer history from Shopify, applies your refund policy rules, then issues or declines — or routes edge cases to you with the full picture attached.
Why this agent
Checks order history against your refund policy, issues or declines, and updates the customer. Exceptions come to you.
Outcomes
- Faster refund decisions for customers
- Fewer policy errors and over-refunds
- Support team only handles genuine exceptions
- Every decision logged in your helpdesk
Connects to
Writes back
Turn tangled operations into clean, owned automation.
187N reads your tickets, orders and brand rules — then runs the work across every department and writes back to the tools you already use. Your team keeps the exceptions; the agents take the rest.
